Customer Experience Specialist

Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environmen

We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub.

What You’ll Do

• Deliver fast, accurate, and empathetic support across chat, voice, and email
• Resolve shift, payment, onboarding, and platform-related issues in real time
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
• Troubleshoot issues independently, applying sound judgment before escalating
• Personalize communication while maintaining a confident, professional, and helpful tone
• Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
• Guide new professionals through onboarding and help them quickly build confidence using the platform
• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
  Who We’re Looking For
• Fluent, professional-level English communication skills, both written and verbal
• Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally
• Comfortable learning new tools, systems, and workflows quickly
• Thrives in fast-paced, high-ownership environments where priorities can shift quickly
• Proactive problem-solver who takes initiative without waiting for direction
• Strong attention to detail and ability to stay composed under pressure
• Collaborative teammate who communicates clearly and contributes positively to team performance
• Comfortable working across chat, voice, and email channels
  
  Hiring Process
• Application Review + Skills Assessment
• Case Study
• First Round Interview (Role Play and Case Discussion)
• Interview with Head of Worker Support

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