Descrição da Vaga
ABOUT CAMUNDA
Camunda is an enterprise platform for agentic orchestration, coordinating AI agents, people, and systems across complex business processes. The company describes this opportunity as fully remote and global.
ABOUT THE ROLE
As a Customer Success Manager, you will be a strategic partner to a portfolio of enterprise customers, helping them turn process orchestration and automation goals into measurable outcomes. You will guide adoption, growth, and renewal, working with Sales, Product, Engineering, Consulting, and Support.
WHAT YOU WILL DO
• Own a portfolio of enterprise customers from onboarding through renewal, aligning on goals, success measures, and adoption roadmaps.
• Drive retention and expansion by managing customer health, risks, and opportunities.
• Lead onboarding, success-plan reviews, and value/health check-ins.
• Use usage, value, and health data to prioritize actions and recommendations.
• Coordinate cross-functional work to unblock customers and move programs forward.
• Share learnings, mentor peers, and improve Customer Success playbooks and processes.
WHAT YOU BRING
• 6+ years in Customer Success, Strategic Account Management, or customer-facing B2B software consulting, ideally with enterprise customers.
• Experience with stakeholder management, renewals and expansion, forecasting, and data-informed decisions.
• Strong communication and facilitation in a remote-first environment.
NICE TO HAVE
Experience in regulated industries; process orchestration, automation, or workflow platforms; Salesforce, Gainsight, or similar CS tools; and mentoring or playbook development.
Sobre a Empresa
Mais vagas na Camunda →Plataforma empresarial de orquestração de processos, que permite coordenar agentes de IA, pessoas e sistemas em processos de negócio ponta a ponta.
Informações Adicionais
REMUNERAÇÃO
A remuneração anual é definida por localização. A faixa de Annual Total Target Cash (salário-base + meta de variável de 100%, quando aplicável) publicada para esta vaga cobre Estados Unidos, Reino Unido, Singapura e Canadá. Para outros países, incluindo Brasil, a Camunda informa que a contratação será feita via Remote.com e que a pessoa recrutadora fornecerá uma calculadora personalizada após a primeira entrevista.
Você será redirecionado para o site da empresa
