Support Analyst L2

What a Day In The Life Looks Like

• Troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software.
• Quantify issues and provide supporting data if issues are escalated to the ERP Vendor.
• Manage the WMS environments and migration of configurations between environments.
• Support the operation and continuous improvement of the monitoring of our cloud solutions.
• SQL performance monitoring, index, and query tuning.
• Maintain detailed documentation of configurations, troubleshooting steps, and support processes for future reference and knowledgebase articles.

What You Bring To The Team

• BS/BA in Computer Science, MIS, or equivalent; 5+ years of technical customer support experience.
• 3+ years of experience with SQL/Oracle.
• Hands-on experience with Linux systems.
• Advantage: Experience in software development.
• Knowledge of cloud infrastructure and services (AWS, Azure, OCI, Google Cloud).
• Advantage: Experience with supply chain, distribution, and interface technologies.