Patient Coordinator

Accountabilities

• Respond promptly and professionally to incoming patient inquiries via SMS, ensuring clear, empathetic, and supportive communication.
• Ask thoughtful, open-ended questions to better understand patient needs, concerns, and goals in order to guide them effectively.
• Schedule consultations and appointments using digital tools such as Calendly, ensuring smooth coordination between patients and providers.
• Maintain accurate documentation of all patient interactions in CRM and scheduling systems, following training and data privacy standards.
• Build trust and rapport with patients through compassionate, patient-centered communication and consistent follow-up when needed.
• Support administrative coordination tasks related to patient flow and ensure timely responses during active availability windows.

Requirements

• Strong written communication skills, particularly for SMS-based interactions, with clear and professional verbal communication for occasional calls.
• Empathetic, patient-focused mindset with genuine interest in helping individuals navigate healthcare or wellness-related needs.
• Comfortable using digital tools such as CRM systems, scheduling platforms, and basic spreadsheet applications.
• Highly organized and detail-oriented, with strong attention to accuracy and data privacy in documentation.
• Ability to work independently in a remote, on-call environment while remaining responsive during required availability hours.
• Prior experience in healthcare, telehealth, customer support, or client coordination is a plus but not mandatory.