TikTok Shop Support

What You’ll Do

• Manage customer interactions via TikTok Shop, chat, email, or phone, ensuring prompt and accurate responses
• Assist with product inquiries, order processing, tracking, returns, and issue resolution
• Monitor and update product listings, inventory, and order status in the TikTok Shop system
• Collaborate with internal teams to ensure smooth operations and positive customer experiences
• Stay informed on TikTok Shop policies, trends, and tools to optimize store performance

What We Offer

• Competitive pay with annual performance-based increases
• Paid time off so you can take care of yourself
• Comprehensive health and dental insurance or a monthly health stipend
• Holiday bonuses to show appreciation for your hard work
• A fully remote work setup — no commuting, ever
• Opportunities for growth and advancement as we continue to expand

What We’re Looking For

• Excellent English communication skills (both written and spoken)
• At least 1 year of e-commerce or customer service experience (TikTok Shop experience preferred)
• Familiarity with order management systems (IMS) and online store platforms
• Strong attention to detail, organization skills, and a proactive problem-solving mindset
• Enjoys working in a fast-paced environment and being part of a collaborative team

What You’ll Need To Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection (minimum of 25 Mbps upload/download speed)