Customer Service Representative

Our client is looking for an experienced customer service representative to staff their email, chat, and phone lines. This role involves answering product questions, responding to sales leads, and addressing customer needs for a diverse customer base, ranging from parents to business owners. A key aspect of the role is identifying and logging trends in customer requests and issues to improve website and digital content communication.

In this role, you will handle traditional inbound support (phone, email, chat) and proactively reach out to customers who have requested quotes to help them move their projects forward.

Responsibilities of the role:

• Answer product questions via email, chat, and phone.

• Respond to sales leads.

• Respond to customer needs.

• Identify and log trends in requests and issues.

• Proactively reach out to customers who have requested quotes.

Required Experience and Qualifications:

• Strong attention to detail.

• Team and solutions-oriented.

• Helpful and professional demeanor.

• Ability to take initiative beyond the normal call of duty.

• Enjoyment of troubleshooting and problem-solving.

• Excellent communication skills.

• Enjoyment of talking to people on the phone.

• Value consultative discovery and relationship building.

• Maintain a quiet, professional background.

• A quiet, professional home office space is required for phone calls.

Schedule:

8am–5pm CST, Monday–Friday.

MST is an option also.

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