Partners Operations Analyst

Responsibility

• Perform opportunity management and create/manage Quotes
• Work cross functionally with Sales, Operations, Revenue Operations, and the Customer
• Support Docusign Sales reps with back office activities, becoming the subject matter expert on the processes to close deals
• Create and manage quotes, obtain proper approvals for quotes and ensure information is transmitted correctly to associated parties
• Ensure Order Form is correct and submitted to Customers, stewarding this process from beginning to end, ensuring timely handoffs and performing timely operational procedures
• Have a learning attitude, willing to adjust and be adaptable. Processes and priorities change
• Support Sales in ensuring the opportunities are maintained correctly and quotes are performed accurately and timely. Strive to ensure Opportunities have correct and strictly accurate data quality
• Provide enablement and training continuously to Sales regarding processes to increase Sales' understanding of Docusign's processes
• Help drive quicker and tighter deal time by reducing errors and inconsistencies within various touchpoints of the process
• Operate as a part of the larger Deal Operations organization. May also work with customers as needed

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 2+ years of experience working in sales back office roles quoting, order processing, deal desk etc
• Fluency in English, both verbal and written
• Experience with Salesforce
• Experience with quoting
• Experience with the basics of Opportunities and Quotes and the sales/operational cycles around them
• Experience with opportunity management
• Working hours will be: 10am-7pm (Sao Paulo). This may shift per business needs and Daylight Savings

Preferred

• Experience with Apttus/CPQ/Various quoters, Order form, and Purchase Order
• Understanding of the overall sales cycle and process. Direct and channel
• 2+ years of experience working with Opportunities and Quotes
• Experience with Opportunities and Quotes in a channel setting (Resell/Distribution etc)