Staff Product Manager

As a Staff Product Manager, you will lead the multi-year product strategy for this flagship platform. This is a senior, high-visibility role where you will operate as a strategic leader, shaping how partners interact with Wellhub globally, setting the benchmark for partner experience, and directly driving company-level goals around partner satisfaction, retention, and growth.

YOUR IMPACT

• Strategic Vision & Roadmap: Own the end-to-end product vision and multi-year roadmap for the Partner Portal, balancing core partner operational workflows, scalable self-service capability, and business growth objectives.
• Partner Discovery & Insights: Engage directly with partners (gym owners, studio managers, and enterprise partners) to uncover operational pain points, understand their business economics, and translate insights into high-impact product solutions.
• Core Business Drivers: Define and drive OKRs focused on key partner metrics, including partner onboarding speed, self-service adoption, operational efficiency, engagement, payout transparency, and partner retention.
• Cross-Functional Leadership: Partner closely with Partner Operations, Commercial/Sales, Partner Support, Design, and Engineering to build cohesive, end-to-end partner experiences across systems and regions.
• Stakeholder Alignment: Build and articulate compelling product visions to senior executive leadership, aligning internal stakeholders on priorities and business outcomes.
• AI & Platform Innovation: Identify opportunities to integrate AI and automation (e.g., intelligent support, operational insights, recommendations) to reduce friction for partners and scale platform efficiency.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• 7+ years in Product Management: Proven track record of launching and scaling complex, high-impact digital products end-to-end.
• Domain Expertise: Experience owning B2B/B2B2C SaaS, partner-facing portals, marketplace platforms, or multi-sided ecosystem products with large-scale external user bases.
• Partner-Centric Mindset: Deep passion for understanding external user workflows, conducting qualitative partner research, and building intuitive experiences.
• Data-Driven & Analytical: Fluent in using quantitative metrics, customer funnels, and experimentation (A/B testing) to prioritize features and measure outcome impact.
• Influence: Exceptional communication skills (English, both synchronous and asynchronous) with a proven ability to align cross-functional leaders and external partners.
• Global Scale Experience: Comfortable building scalable software that supports internationalization, localization, and multi-country operational requirements.
• AI Readiness: Practical experience using AI tools in daily workflows (e.g., discovery synthesis, prototyping, spec drafting) and/or scaling AI-powered features (e.g., automated tools, recommendations, LLMs).
• Leadership & Mentorship: Demonstrated experience coaching or mentoring other PMs.

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