Analista de Formatação de Franquias III

Accountabilities

As a Franchise Operations Analyst, you will be responsible for improving franchise processes, ensuring operational governance, and driving continuous improvement initiatives. Your main responsibilities will include:

• Manage the official communication platform used with the franchise network, ensuring information governance and continuous improvement of the franchisee experience.
• Maintain and continuously update the franchise operations manual, ensuring processes, standards, and guidelines remain accurate, accessible, and aligned with current practices.
• Map, analyze, redesign, and document operational and management processes, creating scalable and efficient workflows.
• Identify opportunities for process optimization through automation, artificial intelligence tools, and innovative solutions.
• Monitor governance and engagement indicators related to operational manuals, communication tools, and franchise adoption.
• Analyze performance data to identify operational gaps and recommend improvement plans.
• Collaborate with internal teams and franchise stakeholders to implement process enhancements.
• Support the development of more efficient, standardized, and technology-enabled franchise operations.

Requirements

The ideal candidate will have strong analytical capabilities, experience with process management, and enthusiasm for applying technology to business improvements. Required qualifications include:

• Bachelor’s degree completed in Business Administration, Engineering, Technology, or related fields.
• Experience with operational process mapping, documentation, and continuous improvement initiatives.
• Strong analytical profile with the ability to identify opportunities and translate data into actionable insights.
• Practical experience using artificial intelligence tools, including automation solutions, generative AI, and prompt engineering applied to process optimization.
• Ability to structure, organize, and improve operational workflows.
• Strong communication and collaboration skills to work with multiple stakeholders.
• Proactive mindset with curiosity for innovation and new technologies.
• Experience in retail and/or franchise environments is considered a plus.

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