Administrative Operations Coordinator

Key Responsibilities

Customer Support

• Answer inbound phone calls and respond promptly to customer emails.
• Provide quotes, service information, and follow up with prospective customers.
• Deliver outstanding customer service throughout the sales process.
• Maintain accurate customer information and activity within the CRM.

Recruiting

• Create and post job descriptions for new cleaning positions.
• Source candidates and review resumes.
• Conduct initial phone screenings and determine candidate fit.
• Coordinate interviews with hiring managers.
• Maintain recruitment records and candidate communication.

Operations Coordination

• Schedule cleaning appointments and assign cleaners to jobs.
• Coordinate schedules to maximize efficiency and customer satisfaction.
• Communicate schedule updates with customers and cleaning staff.
• Assist with daily operational and administrative tasks.
• Help improve internal workflows and operational processes.

Required Skills & Experience

• Minimum 2 years of experience in administrative support, customer service, recruiting, operations, or a similar role.
• Professional English communication skills (written and spoken).
• Strong customer service and phone communication skills.
• Experience answering inbound calls and managing customer inquiries.
• Experience screening candidates and coordinating recruitment processes.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and follow-through.
• Comfortable working independently in a remote environment.
• Experience using CRM systems and Google Workspace or Microsoft Office.

Bonus Points For

• Experience in home services, cleaning, or field service industries.
• Experience with recruiting hourly employees.
• Experience with scheduling or dispatching.
• Familiarity with CRM or scheduling software.
• Experience working remotely with U.S.-based companies.