Account Specialist I

Responsibility

• Engage effectively with customers, securing and processing their renewal on-time
• Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
• Own and implement win/win negotiation strategies for a high quantity of renewals that increase contract value while protecting and enhancing customer trust
• Improve account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal
• Collaborate with internal resources such as Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
• Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and Forecasting
• Leverage customer data and behavior to assess the health of each renewal

Preferred

• Bachelor’s degree
• 2+ years of experience within Renewal Management, Account Management or Customer Success within SaaS offerings
• Strong negotiation skills with experience driving contracts to completion on time
• Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level
• Experience in quota carrying sales role with shown achievement
• Strong process management, financial competence, and contractual engineering skills
• Ability to react and adapt to potential rapid shifts in priorities
• Strong level of urgency, organization, and prioritization skills
• Ability to project manage the renewal cycle, pulling in vital resources