Analista de Sucesso do Cliente Pleno

Accountabilities

• Manage a portfolio of clients during their early journey, ensuring successful onboarding, product adoption, and engagement with the platform.
• Act as the main point of contact for customers, providing guidance, support, and a consultative approach to their business needs.
• Build and execute customer success plans aligned with client goals and platform capabilities.
• Monitor customer health metrics and engagement indicators, proactively identifying risks and opportunities for improvement.
• Drive retention efforts by anticipating churn risks and implementing corrective actions to ensure customer satisfaction and continuity.
• Maintain consistent communication with clients through multiple channels (email, phone, WhatsApp, meetings) based on their needs.
• Translate customer data and feedback into actionable insights to improve outcomes and strengthen relationships.

Requirements

• Strong communication skills with the ability to interact effectively with different customer profiles in an empathetic and clear manner.
• Experience managing multiple client accounts simultaneously, with strong prioritization and organizational skills.
• Previous experience in SaaS customer success or account management roles.
• Ability to analyze data and customer metrics, translating insights into structured action plans.
• Comfort working in dynamic, fast-changing environments with a proactive and adaptable mindset.
• Experience managing medium to high-volume client portfolios.
• Strong customer-centric mindset with a genuine passion for helping clients succeed.