Product Delivery Transition Analyst - SAP

Essential Duties And Responsibilities

• Facilitate knowledge transfer (KT) from delivery teams into L4 Support, AMS, and PS organizations. 
• Partner with L4, AMS, and PS teams to ensure readiness for post‑transition support
• Own the development and maintenance of technical documentation for internal teams to support ongoing operations. 
• Assist in creation and maintenance of client-facing documentation. 
• Ensure documentation covers Brazil Tax Reform processes, configuration, integration points, and support scenarios. 
• Support hypercare activities before and following client go-live, ensuring rapid issue identification and resolution. 
• Lead triage efforts for pre and post-go-live issues and coordinate with cross-functional teams. 
• Assist with client cases, providing subject matter support and guidance. 
• Support the transition of work into ongoing L4 support processes and models. 
• Support Scrum teams by contributing to solution design through QA validation. 
• Contribute in the identification of opportunities to streamline transition processes and strengthen long‑term support capabilities. 
• Engage in troubleshooting efforts for Tax & Regulatory client cases, providing resolution and guidance. 
• Serve as a subject authority on how LATAM legislation is configured, processed, and maintained within SAP solutions. 

Education

• Bachelor’s degree in computer science, Accounting or financial background, or equivalent experience. 

Experience

• Experience supporting SAP environments in LATAM or Brazil‑specific tax and regulatory contexts. 
• Familiarity with Brazil Tax Reform topics (IBS, CBS, and upcoming regulatory changes). 
• Experience working with SAP support processes, AMS, L4, or product development teams. 
• Background in transition management, knowledge transfer, or cross‑functional coordination preferred. 
• Experience with SAP configuration, functional analysis, or technical troubleshooting
• Experience working in Agile/Scrum environments is a plus. 

Skills

• Strong ability to develop clear, structured documentation (process flows, KT materials, support guides). 
• Excellent analytical and problem‑solving skills. 
• Ability to manage multiple initiatives simultaneously. 
• Strong interpersonal, written, and verbal communication skills. 
• Ability to work effectively in a global, virtual team environment. 
• Must be a strong Self‑starter with strong organizational discipline and reliable internet connectivity. 
• Bilingual Portuguese/English (written and conversational). 
• Ability to work calmly and professionally in high‑pressure situations. 
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients with high satisfaction. 

Desired Qualifications

• AGILE methodology experience a plus
• JIRA experience a plus
• ABAP/Debugging knowledge a plus
• SAP debugging or ABAP familiarity a plus