Phone Support Specialist

About The Role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We're looking for a Support Specialist to oversee complaints, creating a process that’s fair and transparent. You’ll be in charge of getting to the bottom of things, so you’ll have to work closely with other colleagues, both internally and externally, to always deliver an outstanding customer experience.

And because we’re invested in your success, we offer a range of opportunities as your career progresses at Revolut.

Up to shape what's next in finance? Let's get in touch.

What You'll Be Doing

• Providing our customers with an outstanding experience, making sure they feel secure whilst using our features
• Providing excellent customer service via our in-app live chat and over the phone
• Representing Revolut at all times
• Collaborating with other international team members to tackle any customer disruption
• Performing root-cause analyses and quality control checks
• Cooperating with regulatory bodies when required

What You'll Need

• Fluency in English (C1+ level)
• Fluency in Portuguese (C1+ level)
• 18+ months of customer service experience
• A bachelor's degree (must be able to provide at least a provisional certificate)
• Excellent communication skills
• The ability to explain complex issues in an easy and understandable manner
• Great writing, analytical, and IT skills
• To be an independent problem-solver
• Excellent attention to detail
• Empathy and a love for helping people
• The ability to handle multiple platforms at the same time
• To be driven and self-motivated with a highly flexible team player attitude