Assistente de Processos Logísticos

Accountabilities

• Customer Service and Transportation Orders: Respond to customer requests and issue transportation orders for household and personal goods moving services.
• Transportation Monitoring: Track and follow up on transportation orders, monitor service execution, and ensure that requests progress according to established procedures.
• Billing Verification: Review, process, and correct transportation billing documents to ensure accuracy and consistency with completed services.
• Invoice Resolution: Investigate and address invoices placed on hold due to financial, accounting, or tax-related discrepancies, coordinating the necessary adjustments.
• Logistics Demand Management: Monitor transportation requests and maintain accurate records to support operational visibility and timely service delivery.
• SAP/R3 Data Management: Extract and analyze relevant information using queries and support workflows involving accounts payable and tax-related processes.
• Process Compliance: Follow established logistics and financial procedures, helping maintain reliable documentation and accurate operational records.
• Cross-Functional Collaboration: Work with relevant stakeholders to resolve discrepancies, improve process efficiency, and ensure smooth coordination between transportation and billing activities.

Requirements

• Education: High school diploma or technical qualification.
• Logistics Experience: Previous experience with analysis and customer service processes, preferably in logistics or transportation operations.
• Transportation Knowledge: Solid understanding of freight transportation logistics and related operational workflows.
• Billing Processes: Familiarity with reviewing, processing, and resolving invoices or billing transactions placed on hold.
• SAP/R3 Skills: Knowledge of extracting data through queries and familiarity with SAP/R3 financial workflows, particularly accounts payable and tax-related routines.
• Transportation Management Systems: Familiarity with Transportation Management Systems (TMS) is an advantage.
• Analytical Skills: Ability to review information, identify inconsistencies, and support the resolution of operational and billing issues.
• Organization and Attention to Detail: Strong organizational skills, accuracy in document handling, and the ability to monitor multiple requests simultaneously.
• Communication and Customer Service: Clear communication skills, a customer-focused approach, and the ability to collaborate effectively with different stakeholders.
• Problem-Solving: A proactive and reliable approach to managing requests, investigating discrepancies, and following issues through to resolution.
  

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