Customer Success Engineer

Resend is growing fast, with more than 4 million developers using its platform. The Customer Success team is expanding to support the next wave of developers. The role is fully remote for candidates in UTC-3 to UTC-8 time zones; occasional travel for team offsites, conferences, and meetups is expected.

In this role, you will

• Handle customer requests and debug, report, and ship scoped fixes for bugs and regressions.
• Turn recurring tickets into lasting fixes through documentation, product pull requests, or improvements to the AI support agent.
• Train and improve the AI support agent by refining prompts, adding tools, and running evaluations.
• Create guides and examples, build customer relationships, identify friction, and advocate for customer needs.

You will be a great fit if you

• Enjoy solving problems for developers and can perform under customer pressure.
• Have 3–5 years of technical support or customer success experience.
• Have scaled support at a high-growth company using automation and AI.
• Have experience improving email deliverability.

What it means to join the team

• Honest, low-ego team; autonomy; ownership; flexible schedules; fully remote team.
• Modern stack including Next.js, Plain, Raycast, Retool, and Notion.

Compensation: $120,000–$140,000 USD, commensurate with experience.

Compensation: $120,000–$140,000 USD, commensurate with experience.