Production Coordinator

Responsibilities:

• Demonstrates an in-depth knowledge on all of Rise Media's products and services when dealing with customers.
• Timely and well written response for orders placed via e-mail and over the phone, while communicating with appropriate service departments.
• Follow up and coordinate resolutions of booking requests and/or production related queries with the sales department.
• Track customer correspondence and refer to staff guidelines for non-routine items slash requests.
• Must be in constant communication with the clientele regarding experiences with appointments, feedback on assets and personalized follow up.
• Responsible for assigned clientele and developing relationships with the clientele.
• Verification of pricing for all assets obtained by clients starting with receiving assets and ending with invoicing.
• Communicate with the editorial staff to ensure assets are delivered to clients on time.

Qualifications:

• Excellent English oral and written communication an interpersonal skills.
• Strong ability to work proactively and efficiently.
• Excellent judgment and ability to handle confidential information.
• Ability to interface effectively with all levels of management and must work and communicate effectively with both internal staff and external customers.
• Proficiency with the G-Suite and Customer service software.
• Ability to work within a team environment as well as independently.
• Strong time management skills and ability to work well under pressure.
• A strong willingness to learn and take instruction.
• Familiar with the real estate industry is a plus, but not required.
• Familiar with Internet applications and technology.
• Experience using tools like Adobe Photoshop or similar (Portfolio is a big plus)
• Experience of Pipedrive (CRM) is a plus