Principal, Payments Performance & Analytics

RESPONSIBILITIES:

• Conduct performance monitoring on a continuous basis, evolving the function by automating and optimizing processes to become proactive and forward-looking
• Conduct forensic research and analysis on billing, payment and collections requests and issues in order to identify risks and opportunities and provide valuable information to internal and external stakeholders
• Conduct in-depth analysis and prepare value-add presentations for clients offering insights into their performance and preparing recommendations
• Evaluate comprehensive business intelligence to identify emerging trends, opportunities, and changes in payment industry practices
• Provide insightful and actionable recommendations to support key decision-making processes
• Produce reports and communications for key stakeholders across Product, Sales, Finance, Accounting, Customer Success, and Operations, ensuring transparency and alignment
• Collaborating closely with Product, Engineering, Operations and Finance to prioritize collection strategies and initiatives across a multi-quarter roadmap
• Evaluating initiatives based on revenue potential, cost savings, performance impact and risk
• Owning complex problem solving and riving outcomes through influence

QUALIFICATIONS:

• 8+ years of experience in collections performance, operations, business analysis, strategy, or a related field within the payments industry
• Strong analytical and problem-solving skills, with a proven ability to interpret complex data and turn insights into actionable strategies
• Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels
• Proficiency in quantitative and qualitative analysis to inform strategic pricing
• Advanced Microsoft Excel analysis and PowerPoint presentation skills 
• A proactive approach to identifying and pursuing new opportunities for business improvement. 
• Proven experience providing technical leadership
• Ability to work in a fast-paced and dynamic environment, managing multiple projects simultaneously with a focus on results. 
• Knowledge of the payments industry landscape, including card scheme fees, bank processing costs, emerging pricing trends, and technology. 
• Ability to think strategically and identify opportunities for innovation and improvement in payment systems. 
• Commitment to excellence in work and a passion for driving business success through strategic analysis, data, and insights. 

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