Event Sales Coordinator

Core Responsibilities

Tripleseat Platform Ownership (Primary)

• Serve as the single system administrator for Tripleseat across all Five Iron Golf locations

• Own all platform configuration including document templates, contracts, BEOs, menus, and event packages

• Maintain accurate tax rates across all markets, ensuring compliance with local and state requirements

• Own all Terms & Conditions language in the platform, coordinating updates with legal and finance stakeholders

• Proactively audit platform settings across all locations on a recurring cadence to identify and

resolve inconsistencies

• Establish and enforce a change request governance process — no location-level

modifications without central approval

• Manage Tripleseat lead routing, pipeline stages, and booking workflows across the enterprise

• Onboard new locations into the standardized Tripleseat environment as Five Iron Golf continues to expand

• Serve as the primary point of contact for Tripleseat support tickets, escalations, and the vendor relationship

• Identify and champion new platform features that improve team efficiency or revenue capture

JustCall Platform Administration

• Own the JustCall platform end-to-end alongside Tripleseat — these two systems are

managed as a unified responsibility

• Set up and manage JustCall accounts for event sales team members across all locations

• Configure and maintain call routing logic — ensuring the right numbers route to the right

teams, markets, and individuals

• Manage number provisioning for new locations, ensuring phone infrastructure is live and correctly configured ahead of opening

• Maintain user permissions, voicemail settings, and call flow configurations as the team evolves

• Troubleshoot call routing issues and coordinate with JustCall support on escalations

• Ensure JustCall and Tripleseat are aligned operationally — inbound leads from calls should flow cleanly into the Tripleseat pipeline

Event Sales Operations

• Support the event sales team with platform-related troubleshooting and day-to-day operational requests

• Maintain clean, accurate data across the Tripleseat pipeline — leads, bookings, contacts, and activity logs

• Build and distribute reporting on event pipeline health, booking velocity, and conversion metrics

• Assist in preparing sales proposals, contracts, and event documentation as needed

• Coordinate with Finance on billing, invoicing, and payment tracking within the platform

• Communicate platform updates, changes, and new processes to the event sales team across all locations

• Support the creation and maintenance of sales collateral, pricing menus, and event packages within the system

• Participate in cross-functional coordination with Marketing, Finance, and Legal on document and content updates

Requirements

• Hands-on, working knowledge of Tripleseat — platform configuration, not just end-user experience. You must be able to demonstrate this.

• Experience managing Tripleseat across multiple locations or venues.

• Professional-level written and spoken English.

• Working knowledge of JustCall — specifically account setup, number provisioning, and call routing configuration.

Experience & Skills

• 2+ years in an event sales operations, sales coordinator, or hospitality operations role

• Demonstrated experience maintaining CRM or event management platform data integrity

• Strong working knowledge of BEOs, event contracts, and hospitality sales workflows

• Experience with tax configuration, pricing structures, and financial documentation in a hospitality context

• Highly organized with a bias toward proactive communication and independent problem-solving

• Ability to manage multiple priorities simultaneously in a fast-paced, high-growth environment

• Proficiency in Google Workspace or Microsoft Office (Excel/Sheets, Docs/Word)