Suporte/ Assistente Operacional

Accountabilities

• Organize and maintain operational information using tools such as Google Drive, ClickUp, Excel, WhatsApp, and other digital platforms.
• Provide day-to-day operational support to the sales and marketing teams, ensuring tasks, information, and workflows remain organized.
• Communicate directly with clients through messaging platforms, calls, and recurring meetings.
• Participate in daily, weekly, biweekly, and monthly meetings as required.
• Request creative assets from clients, coordinate the related demands, and review materials to ensure they meet expectations.
• Monitor client requests and proactively help resolve operational issues.
• Maintain communication across multiple client groups and ensure relevant information is properly followed up.
• Support new operational challenges and contribute ideas that can improve processes and team efficiency.
• Learn and adopt new tools, platforms, and workflows as business needs evolve.
• Take initiative in supporting projects beyond routine responsibilities and gradually assume greater ownership.
• Contribute to a collaborative, energetic, and results-oriented environment.

Requirements

• High school education or equivalent.
• Basic knowledge of Google Drive, Excel, WhatsApp, and professional communication.
• Good organizational skills and the ability to manage multiple tasks and priorities simultaneously.
• Strong verbal and written communication skills, with confidence interacting with clients.
• Proactive, energetic, and solution-oriented attitude.
• Comfortable participating in multiple client communication groups and recurring meetings.
• Availability to make client calls and maintain consistent communication.
• Willingness to learn new tools, technologies, and operational processes.
• Long-term career mindset and interest in developing professionally within an operational and strategic environment.
• Ability to work independently while remaining collaborative and responsive to team needs.
• Strong initiative and adaptability when facing new challenges or changing priorities.
• Familiarity with spreadsheets and Excel is a plus.
• Knowledge of Canva is an advantage.
• Experience with WordPress and Elementor is a plus.
• Familiarity with the pharmaceutical/healthcare retail market is desirable.

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