Ecommerce Project Manager

What You'll Do:

You'll work closely with the founders to improve day-to-day operations and ensure projects move smoothly from planning to completion.

Your responsibilities will include:

Business Operations

• Build and improve operational processes and workflows.
• Create SOPs and documentation to support scalable growth.
• Identify operational bottlenecks and recommend improvements.
• Help leadership prioritize projects and improve execution.

Project Coordination

• Coordinate multiple client and internal projects simultaneously.
• Track timelines, deliverables, risks, and dependencies.
• Facilitate communication across leadership, vendors, and internal teams.
• Ensure projects stay organized and on schedule.

CRM & Systems

• Help implement and organize a new CRM.
• Maintain CRM data quality, workflows, and reporting.
• Recommend process improvements and automation opportunities.
• Improve visibility into sales opportunities and project pipelines.

Vendor & Client Coordination

• Coordinate with suppliers and external partners.
• Support contract, invoicing, and project documentation.
• Ensure all stakeholders remain informed throughout project execution.

Product Launch Support

• Help coordinate product launches and operational timelines.
• Work with multiple teams to ensure deadlines are met.
• Monitor progress and proactively resolve issues before they become problems.

We're Looking For Someone Who...

• Loves organizing complex projects.
• Naturally creates structure where none exists.
• Enjoys improving inefficient processes.
• Takes ownership instead of waiting for instructions.
• Can confidently communicate with founders, clients, and vendors.
• Is comfortable working in a fast-moving business where priorities evolve.
• Thrives in startup or growth-stage environments.

Required Qualifications

• 5+ years of experience in Project Management, Operations Management, Business Operations, or a similar role.
• Experience coordinating multiple projects simultaneously.
• Experience improving operational processes or implementing new workflows.
• Experience using or administering CRM platforms (HubSpot, Salesforce, Monday.com, Pipedrive, or similar).
• Strong stakeholder management and communication skills.
• Excellent written and spoken English.
• Available to work during US Pacific Time business hours.

Preferred Qualifications

• Experience in e-commerce, retail, apparel, consumer products, manufacturing, or product-based businesses.
• Startup or high-growth company experience.
• Experience helping implement a CRM or other business systems.
• Experience coordinating vendors or suppliers.
• Professional proficiency in Spanish.
• Familiarity with AI tools that improve productivity and workflows.
• Project Management certification (PMP or equivalent) is a plus but not required.