Security Product Services Engineer

Essential Duties and Responsibilities  

• Installation, configuration and troubleshooting of security products using the repeatable project plans under the guidance of Security Solutions Architects.  
• Work with the client’s IT teams to integrate the solution with various SIEM solutions  
• Provide complete post-implementation monitoring and provide various weekly/monthly/quarterly reports for the client as defined in the signed SOW.  
• Document various client implementation configurations and keep the configuration documents up to date.  
• Assist the client’s Primary Support Engineer and the account managers with the data to be shared with the client for various business reviews.  
• Work with the Onboard Project Managers (OPMs) to provide the status of the projects during the initial implementation stages.  
• Manage the security products related support cases for proper and timely updates in accordance to the SLAs for various clients.  
• Manage the product issue log and work with the Senior Solutions architects to provide the needed assistance for troubleshooting of product specific issues.  
• Create and manage the status updates for project plans utilizing the templates for all security products related projects for general product onboarding, professional services and managed services maintaining Rimini Street´s high standard SLAs and quality.  
• Self-training to learn the new security products for efficient implementation and support.  

Qualifications  

• Good understanding of various tiers of technology stacks e.g., network, application servers, database servers, etc.,  
• Installation and configuration experience of various types of software following Installation & configuration manuals.  
• Good trouble-shooting skills and tenacity in problem solving  
• Good customer service skills and the ability to build long term, successful working relationships with Clients  
• Proven experience as a key contributor for various IT projects, ensuring overall success of professional and managed services.  

Preferred Qualifications  

• Experience with installation and configuration of new products following the product documentation and best practices  
• Good understanding of Industry leading security solutions and implementations architectures for products like Database Activity Monitoring, Application Monitoring and virtual patching.  
• Good understanding of generic IT infrastructure in public clouds like AWS, Azure and GCP as well as private cloud providers with global and local scale  
• Experience in following managed services or professional services offering and meeting contractual SLAs. Consulting background supporting various clients.  
• knowledge of IT security concepts and practices such as virtual patching, cloud security, encryptions, identity management  

Experience  

• 3+ years relevant experience with IT procedures  
• 3+ years’ experience with DataCenter Operations both in house and outsourced  
• 3+ years’ experience with software installation, configuration and troubleshooting.  
• Strong analytical and problem-solving skills