Senior RevOps Manager

What you'll do

• Own HubSpot and our GTM stack. Manage lifecycle stages and fields, data quality, integrations, conversion syncing with advertising platforms, tool access, and costs.
• Define how Marketing and Sales work together. Establish lead qualification criteria (MQLs and SQLs), scoring, ideal-customer filters, routing, and follow-up SLAs, and track speed-to-lead.
• Make channel performance measurable then suggest where we spend. Track where leads come from, customer acquisition cost (CAC), and payback by channel and recommend monthly spend allocation.
• Keep pipeline and forecasts clear. Deliver a weekly pipeline report, track conversion rates between stages, maintain the forecast model, and analyze wins and losses.
• Connect Sales and Customer Success. Ensure post-sale information is captured in HubSpot, bring customer health and usage signals into view, and track expansion opportunities in the pipeline.
• Own the RevOps improvement roadmap. Identify and prioritize systems and process improvements that remove bottlenecks, reduce manual work, and improve revenue performance.
• Build and implement AI-enabled workflows. Automate repetitive GTM work and validate the accuracy and value of the outputs.
• Enable growth initiatives. Turn approved recommendations into workable processes with department heads, then monitor adoption and results.
• Recommend growth and investment priorities. Identify opportunities to accelerate Viva’s core growth metric and recommend where to focus resources based on expected impact, speed to results, risks, and trade-offs.

Who you are

• 5+ years in Revenue Operations, with hands-on ownership of systems and processes across the customer lifecycle.
• C1 English and executive communication skills. You explain recommendations clearly, challenge assumptions constructively, and align stakeholders across Sales, Marketing, and Customer Success.
• You’ve built or significantly improved RevOps systems and processes (0-1 and 1-n), with the ability to take work from identifying the problem through implementation.
• Hands-on HubSpot expertise, including lifecycle configuration, data governance, integrations, and automation.
• Strong commercial judgment and independence. You identify priorities, weigh risks and trade-offs, and make recommendations that influence growth and investment decisions.
• Advanced, hands-on AI and automation expertise. You’ve built and deployed workflows that significantly reduce manual work and expand what you can deliver independently, while validating accuracy and results.

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