Analista de Negócios

Accountabilities

• Lead and support system implementation activities, including configuration, operational testing, parallel operation, assisted operation, training, homologation, and final handover to technical support. 
• Act as an intermediary between clients and internal teams, helping identify, clarify, and resolve business and system-related issues. 
• Work collaboratively with Commercial, Development, Projects, and Customer Support teams throughout implementation and service engagements. 
• Conduct requirements-gathering activities with clients to understand their operational needs, processes, and expectations. 
• Document functional requirements and specifications using Microsoft DevOps and other designated tools to support development activities. 
• Follow up on requests, coordinate testing, and maintain accurate documentation of activities, outcomes, and system changes. 
• Participate in meetings with clients, developers, and other stakeholders whenever required to clarify requirements and support effective delivery. 
• Contribute to a positive and consistent customer experience throughout projects and professional services engagements. 
• Identify opportunities for systemic or procedural improvements and propose changes designed to increase operational efficiency and improve business outcomes. 

Requirements

• Completed higher education degree; a degree in Technology or a related field is desirable. 
• Solid professional experience in technology implementation and/or customer-facing technology services. 
• Essential knowledge of the pension/retirement benefits business. 
• Experience with functional specifications and ERP projects. 
• Strong oral and written communication skills, with the ability to translate business needs into clear requirements and documentation. 
• Excellent interpersonal and stakeholder-management skills, including negotiation and the ability to build productive client relationships. 
• Proactive, creative, flexible, committed, ethical, and strongly customer-focused approach. 
• Ability to collaborate effectively with multidisciplinary teams and adapt to different client and project environments. 
• Basic knowledge of SQL and database-query support tools is desirable. 
• Familiarity with Microsoft DevOps is a plus. 
• Knowledge of remote-support and helpdesk solutions such as Freshdesk is desirable. 
• Experience with agile methodologies is an advantage.
  

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