Technical Program Manager

Responsibilities

• Manage the execution lifecycle for three cross-functional software development teams
• Align engineering deliverables with product requirements, priorities, and roadmaps
• Identify, track, and mitigate cross-team risks, blockers, and dependencies
• Schedule and facilitate Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, backlog grooming, and demos
• Use retrospectives and delivery metrics to improve team velocity, quality, and predictability
• Own JIRA board configuration, workflows, automation, reporting, and data hygiene
• Develop standardized dashboards, burndown charts, velocity reports, and work-in-progress tracking
• Lead the triage of incoming bugs and feature requests, ensuring timely evaluation and routing
• Partner with Product Managers to prioritize and maintain actionable, high-value backlogs
• Translate technical progress, risks, and dependencies into clear stakeholder updates
• Serve as the primary point of contact for project health, resource allocation, and delivery timelines
• Define, document, standardize, and enforce delivery and governance processes across teams
• Support SOC 2 Type I and Type II compliance through effective process controls and governance documentation
• Other duties as assigned

About You

Qualifications & Skills

• Demonstrated experience overseeing multiple software engineering teams simultaneously
• Strong understanding of the software development life cycle and the technical fluency to engage effectively with engineers
• Advanced expertise in JIRA and Confluence, including custom workflows, JQL, automation, dashboards, and reporting
• Deep experience applying and standardizing Scrum, Kanban, or Scrumban practices across multiple teams
• Proven experience with SOC 2 Type I and Type II compliance and governance documentation
• Ability to distinguish technical challenges from process-related blockers
• Demonstrated ability to define, document, implement, and enforce scalable processes
• Exceptional organizational, prioritization, risk-management, and communication skills
• Strong social intelligence and the ability to build consensus among diverse stakeholders without direct authority

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