Work From Home Senior Zoom Virtual Agent Engineer

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. 

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Senior Zoom Virtual Agent Engineer at BairesDev

As a Senior Zoom Virtual Agent Engineer, you will design, configure, and deploy intelligent chatbot and contact center solutions to elevate customer experiences. You will act as a trusted advisor to clients, translating business needs into seamless conversational AI and cloud contact center workflows.

What You'll Do:

- Lead the design, configuration, and deployment of intelligent virtual agents and chatbot workflows.

- Architect and execute cloud contact center migrations and platform integrations.

- Develop and implement secure API integrations to ensure seamless connectivity between contact center systems.

- Partner directly with clients to gather business requirements and provide technical consulting throughout the deployment lifecycle.

- Optimize system performance and conversational flows based on user feedback and analytics.

What we are looking for:

- 5+ years of experience in Zoom Contact Center implementation or general CCaaS engineering.

- Proven expertise in deploying and configuring Zoom Virtual Agent and chatbot technologies.

- Strong hands-on experience with REST/JSON API integrations for contact center connectivity.

- Demonstrated experience in client-facing technical consulting and requirements gathering.

- Advanced proficiency in English.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).

- Excellent compensation in USD or your local currency if preferred

- Hardware and software setup for you to work from home.

- Flexible hours: create your own schedule.

- Paid parental leaves, vacations, and holidays.

- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.

- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thrive!