Personal Injury Case Manager

Position Overview

The Bilingual Personal Injury Case Manager is responsible for managing a high-volume pre-litigation personal injury caseload from intake through settlement and case closing. This role serves as the primary point of contact for clients, insurance carriers, and medical providers, ensuring accurate documentation, consistent communication, and organized case progression.

About the Role

We are looking for a highly organized, detail-oriented, and client-focused professional to join a global team and work directly with our client’s legal operations. In this role, you will manage personal injury cases end-to-end during the pre-litigation phase, ensuring smooth communication and accurate tracking of medical, insurance, and case-related documentation. You’ll collaborate closely with the firm’s management team to support timely settlements and exceptional client service.

Key Responsibilities

• Manage a high-volume personal injury caseload from intake through settlement and closing
• Act as the primary point of contact for clients, insurance companies, and medical providers
• Order, obtain, and organize medical records, bills, and supporting documentation
• Verify insurance coverage, policy limits, and disclosures
• Maintain accurate, organized, and up-to-date case files
• Draft litigation complaints and discovery responses as needed
• Track medical costs, expenses, and account balances
• Ensure deadlines and follow-ups are met in a fast-paced environment

Technical Expertise

• Pre-litigation personal injury case handling
• Medical records management, ledgers, and cost/expense tracking
• Insurance policy disclosure and coverage analysis
• Drafting litigation complaints and discovery responses
• Proficiency in Microsoft Word, Excel, and Outlook

Required Skills and Experience

• At least 5 years of experience as a Personal Injury Case Manager (pre-litigation)
• Strong understanding of personal injury workflows and documentation
• Proficient in English and Spanish (written and verbal)
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• High attention to detail and accuracy
• Ability to prioritize tasks and work under pressure in a fast-paced environment
• Proficiency with Microsoft Office (Word, Excel, Outlook)