Work From Home Senior Technical Support Engineer

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. 

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Senior Technical Support Engineer at BairesDev

As a Senior Technical Support Engineer, you will serve as a primary technical point of contact, ensuring a seamless experience for our partners and customers. You will act as an escalation point for complex technical challenges, utilizing your expertise to diagnose and resolve high-level integration issues.

What You'll Do:

- Oversee technical customer support operations, specifically focusing on complex API-related issues and application code analysis.

- Lead the technical onboarding process for new partners, providing guidance to ensure efficient integration with our ecosystems.

- Analyze system data and integration points to identify root causes of connectivity or performance hurdles.

- Collaborate with engineering and cross-functional teams to align success metrics and improve long-term system reliability.

- Document complex technical resolutions and best practices to facilitate knowledge sharing across the support organization.

What we are looking for:

- 5+ years of experience in Technical Support Engineering or a related customer-facing technical role.

- Proven expertise in REST API troubleshooting and reading application code to identify issues.

- Proficiency in using SQL for data querying and analysis during integration support.

- Hands-on experience with partner onboarding and providing technical support for complex integrations.

- Strong communication skills for interacting with customers and technical teams.

- Advanced proficiency in English.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).

- Excellent compensation in USD or your local currency if preferred

- Hardware and software setup for you to work from home.

- Flexible hours: create your own schedule.

- Paid parental leaves, vacations, and holidays.

- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.

- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thrive!