Operations Engineer

Key Responsibilities

• Support day-to-day field operations to ensure smooth project execution and quality standards
• Assist installation crews, electricians, and field technicians with technical and operational questions
• Help resolve homeowner and field issues quickly and effectively as a first point of contact
• Troubleshoot operational and technical issues both on-site and remotely
• Communicate clearly with customers to provide updates, manage expectations, and resolve concerns
• Collaborate with project managers and coordinators to keep workflows running smoothly
• Identify recurring issues and contribute ideas for process improvement
• Support training and onboarding of field personnel by sharing best practices
• Ensure accurate and timely documentation and operational reporting

What We're Looking For

Experience:

• 0–5 years of experience in operations, customer support, technical support, field service, or related roles
• Fresh graduates with strong academic backgrounds and leadership potential are encouraged to apply

Core Competencies:

• Natural leadership instinct — someone who takes initiative and ownership without being asked
• Strong communication skills in English (required)
• Ability to stay calm, think clearly, and make decisions under pressure
• Eagerness to learn fast and grow into a management role

Technical & Support Background:

• Comfortable with technical concepts or willing to learn quickly
• Experience (or strong interest) in customer-facing or operational environments

Problem-Solving:

• Ability to diagnose issues quickly and propose practical solutions

Growth-Oriented:

• Genuinely motivated to advance into team leadership and management — this is a core requirement, not a perk

Preferred Background (nice to have, not required):

• Exposure to solar, construction, home services, HVAC, or field operations
• Engineering degree (mechanical, electrical, energy, or related fields)
• Experience with electrical systems, installations, or technical troubleshooting