Data Team Lead

Job Overview

• Independently manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data management products that meet customer needs. Provide leadership and vision to the team in the areas of project planning, execution, and close-out; financial management; communications; and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead, Customer Site Manager, and/or a leadership role in a specific CDM task (e.g., Subject Matter Expert (SME). Comply with Good Clinical Practices (GCPs), applicable regulatory guidelines, SOPs, policies, and, where available, CDM guidance documents.

Essential Functions

Client Management:

• Serve as primary point of contact for customer on data management deliverables.
• Manage multiple large studies or program of studies (possibly global) Provide leadership and senior support to DTLs on multiple large global studies/programs of global studies Provide leadership and senior support to DTLs on multiple large global studies/programs of global studies.
• Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise.
• Lead direct negotiations with customer, e.g., timelines, financial, process, resources.
• Maintain strong customer relationships.
• Ensure open communications with customer and IQVIA management to independently manage and meet contractual obligations.

Service Management

• Meet with Data Operations Coordinator (DOC) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables.
• Provide training and development on data management expertise to junior team members.
• Establish strong communications with Data Operations team, functional leads, project managers and all other stake holders.
• Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects
• Serve as the escalation point for unresolved data issues.
• Independently work with client data managers, vendors, internal team members for resolution
• Ensure appropriate resources are assigned to meet project deliverables.
• Create and/or review and sign-off on all data management plan (DMP) documents.
• Ensure service and quality meet agreed upon specifications per the DMP and contract/SOW.
• Implement proactive quality management plans across multiple projects/programs/customer account. Manage service performance and provide leadership to identify root causes of issues and implement remedial actions.
• Continuously look for opportunities to improve service.
• Develop and work with team to implement plan to re-organize and drive change (possibly across a customer account)
• Ensure timely follow-up and resolution of compliance issues.
• Serve as Subject Matter Expert (SME)
• Provide leadership and expertise in a specific CDM task or technology.
• Serve as customer site lead for one or more customers.
• Train and mentor junior DTL staff in DM expertise
• May coordinate the work of more junior DTL staff.
• Independently maintain internal tracking databases and systems